Broadcasting Standards Authority

Letter from Jennifer Braithwaite to Broadcasting Standards Authority dated 17 February 2021

Letter from Broadcasting Standards Authority to Jennifer Braithwaite dated 5 March 2021

• BSA Policy Manual

Commerce Commission

Letter from Jennifer Braithwaite to the Commerce Commission dated 17 February 2021

Letter from the Commerce Commission to Jennifer Braithwaite dated 2021

Health & Disability Commissioner

Letter from Jennifer Braithwaite to Health & Disability Commissioner dated 17 February 2021

Letter from Health & Disability Commissioner to Jennifer Braithwaite dated 17 March 2021

• Spreadsheet of complaints made by children and young people

• Health & Disability Commissioner standard operating procedure

Human Rights Commission

Letter from Jennifer Braithwaite to Human Rights Commission dated 21 June 2021

Email correspondence with Human Rights Commission in July / August 2021

Email from Human Rights Commission dated 12 August 2021

Attachment re representatives for minors (undated)

Ministry of Education

Letter from Jennifer Braithwaite to Ministry of Education dated 17 February 2021

Letter from Ministry of Education to Jennifer Braithwaite dated 15 April 2021

Letter from Ministry of Education to Jennifer Braithwaite dated 14 May 2021

• Attachment re earlier OIA about Disputes Panels

Letter from Jennifer Braithwaite to Ministry of Education dated 17 May 2021

Letter from Ministry of Education to Jennifer Braithwaite dated 29 June 2021

Ministry of Business, Innovation and Employment

Letter from Jennifer Braithwaite to Ministry of Business, Innovation and Employment dated 17 February 2021

Letter from Ministry of Business, Innovation and Employment to Jennifer Braithwaite dated 12 March 2021

• Spreadsheet of complaints made to Labour Inspectorate

Ministry of Justice

Letter from Jennifer Braithwaite to Ministry of Justice dated 17 February 2021

Letter from Ministry of Justice to Jennifer Braithwaite dated 27 April 2021

• Appendix 1: Data in relation to legal aid applications by children and young people

• Appendix 2: Internal policy in relation to applications for legal aid by minors

Letter from Ministry of Justice to Jennifer Braithwaite dated 28 April 2021

• Appendix 1: 2006 survey of unmet legal need

• Appendix 2: Information in relation to work undertaken by MoJ re access to justice

  o   1a - Workshop cover letter

o   1b - Workshop Agenda

o   1c - Workshop Framework

o   2a - July update to workshop participants

o   2b - July update – summary of initiatives from attendees

o   2c - July update – Low Hanging Fruit list

o   3 - Access to justice workshop debrief and next steps

o   4 - Civil access to justice in New Zealand

o   5 - December update to workshop participants

• Appendix 3: Data re appointment of lawyer for the child

Letter from Ministry of Justice to Jennifer Braithwaite dated 6 May 2021

Email from Ministry of Justice to Jennifer Braithwaite dated 19 August 2021

• 2b - Access to Justice workshop

• 5 - 211220 - December update

Email from Ministry of Justice to Jennifer Braithwaite dated 27 August 2021

• Attachments

Letter from Ministry of Justice to Jennifer Braithwaite dated 17 September 2021

• 4. Name suppression processes for victims of sexual violence

• 6. Chief Victims Advisor report 'That's a lie'

Office of the Children’s Commissioner

Letter from Jennifer Braithwaite to the Office of the Children’s Commissioner dated 21 June 2021

Letter from Office of the Children’s Commissioner to Jennifer Braithwaite dated 21 September 2021

• Appendix 1: Child Rights Enquiries Data (CRED)  

• Appendix 2: CRED Categories

• Appendix 3: Grievance reporting spreadsheet

• Appendix 4: Whaia Te Maramatanga Process

• Appendix 5: DMI grievance position and strategy

• Appendix 6: Whaia Te Maramatanga Forms

Letter from Jennifer Braithwaite to the Office of the Children’s Commissioner dated 24 September 2021

Letter from Office of the Children’s Commissioner to Jennifer Braithwaite dated 5 October 2021

Letter from Office of the Children’s Commissioner to Jennifer Braithwaite dated 20 October 2021

Office of the Ombudsman

Letter from Jennifer Braithwaite to Office of the Ombudsman dated 21 June 2021

Email from Office of the Ombudsman to Jennifer Braithwaite dated 21 July 2021

Excel spreadsheet of children in care complaints

Email from Jennifer Braithwaite to Office of the Ombudsman dated 5 August 2021

Email from Office of the Ombudsman to Jennifer Braithwaite dated 23 August 2021

Excel spreadsheet of BoT and MoE complaints

Email from Office of the Ombudsman to Jennifer Braithwaite dated 6 October 2021

Oranga Tamariki

Letter from Jennifer Braithwaite to Oranga Tamariki dated 17 February 2021

Letter from Oranga Tamariki to Jennifer Braithwaite dated 9 April 2021

Letter from Oranga Tamariki to Jennifer Braithwaite dated 7 May 2021

• 2.a. Complaint Resolution Policy 2008-2010

• 2.a. Complaint Resolution Policy 2013-2018

• 2.a. Complaint Resolution Policy 2017

• 2.a. Compliment Complaint and Suggestion Policy 2018

• 2.a. Feedback Policy and Guidance 2021

• 2.b. Compliments, Complaints and Suggestions Guiding Principles 2019

• 2.b. Compliments, Complaints and Suggestions Operating Model 2020

• 2.b. Compliments, Complaints and Suggestions Project Status Reports

• 2.b. Elements of the Compliments, Complaints and Suggestions Operating Model

• 2.b. Feedback and Complaints IT Solution Consultation - High level Requirements

• 2.b. Feedback and Complaints IT Solution Consultation - Results of the consultation

• 2.b. Feedback and Complaints System Vision

• 2.b. Feedback, Insights and Complaints Mechanism 2016

• 2.c. Child-centred feedback and complaint experience - update and next steps

• 2.c. Child-centred feedback and complaint experience

• 2.c. Children and Young People's views on providing feedback and complaints to Oranga Tamariki

• 2.c. Delivering a child-centred feedback and complaints experience

• 3. Thematic review of grievances in residences - F2015- F2020

Letter from Jennifer Braithwaite to Oranga Tamariki dated 17 May 2021

Letter from Oranga Tamariki to Jennifer Braithwaite dated 15 June 2021

• Disciplinary Guidelines

• Grievance Panel Member Confidentiality and Non-disclosure

• Grievance Panel Member Terms and Conditions of Appointment

• Grievance Panel Members Handbook 02_2021

• Leadership Team Org Chart

• Oranga Tamariki Grievance Panels Position Profile (Feb2021)

• R - W - 20180319 YAG 5 March meeting minutes

• R - W - 20190708 Feedback from YAG on project areas

• R - W - 20191911 YAG table of projects and outcomes

• R - W - YAG Minutes 2 April 2019

• R - W - YAG Minutes 24 and 25 June 2019

• R - W - YAG Minutes 20 and 21 Feb 2020

• R - W - YAG Minutes 28 April 2020

• R - W - YAG Projects overview 2018-20

Letter from Jennifer Braithwaite to Oranga Tamariki dated 8 July 2021

Letter from Oranga Tamariki to Jennifer Braithwaite dated 16 July 2021

Privacy Commissioner

Letter from Jennifer Braithwaite to the Privacy Commissioner dated 17 February 2021

Letter from the Privacy Commissioner to Jennifer Braithwaite dated 2021

• Procedures Manual

Teachers’ Council

Letter from Jennifer Braithwaite to Teachers’ Council dated 17 February 2021

Letter from Teachers’ Council to Jennifer Braithwaite dated 24 March 2021